Within one business day
I read the message myself and reply. No automated sequence, no assistant, no chatbot triage. If I am away you will get a note saying when I am back rather than silence.
Contact
Write a few sentences. That is genuinely all this needs.
You do not have to explain everything, use the right words, or arrive with it worked out. A message that says I do not really know where to start is a completely normal opening and I read every one of them myself.
What happens next
After you press send.
We find fifteen minutes
A short phone call at a time that works around your day, including early mornings and evenings. No notes are taken and no client record is created.
You get a straight answer
Either I think I can help and here is when I have space, or somebody else is a better fit and here are two names. I follow up on referrals to check you were actually seen.